Job Description

General Summary of Position:
The Corporate Trainer at Granite Telecommunications is responsible for designing, developing, and delivering training programs that support employee growth, operational excellence, and company objectives. This role partners with departments across the organization to identify training needs, facilitate engaging learning experiences, and evaluate training effectiveness. The ideal candidate is an enthusiastic communicator with a passion for adult learning, strong presentation skills, and the ability to adapt content for diverse audiences and business units.

Duties and Responsibilities:

• Deliver and assist the development of training programs for new hire onboarding, leadership development, customer service, systems, and job-specific skills.
• Collaborate with department leaders to assess training needs and align content with business goals.
• Facilitate in-person and virtual training sessions using interactive instructional techniques and adult learning principles.
• Instill knowledge and process techniques for specific business units, facilitating engaging classes, organizing training material and identifying areas of improvement.
• Evaluate training effectiveness through assessments, feedback, and performance metrics to ensure continuous improvement.
• Maintain training records and monitor employee participation and completion in LMS or other tracking systems.
• Support compliance training by ensuring timely completion of mandatory courses and certifications.
• Assist in the onboarding process by leading orientation programs and coordinating with HR and department leaders.
• Stay informed about industry trends, new technologies, and best practices in training and development.
• Provide coaching and support to employees and supervisors to reinforce training outcomes and on-the-job application.

Required Qualifications:

• Bachelors degree in education, Human Resources, Communications, or a related field.
• 2+ years of experience in the telecommunications or technology industry.
• Excellent presentation, facilitation, and public speaking skills.
• Strong written and verbal communication abilities with attention to clarity and engagement.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational and time management skills.
• Comprehensive understanding of all Granite products and services
• Ability to adapt training styles and content to meet the needs of different learners and teams.

Preferred Qualifications:

• Experience with learning management systems (e.g., Cornerstone).
• 2+ years of experience delivering corporate training or adult education programs.
• Knowledge of instructional design methodologies and e-learning tools (e.g., Articulate, Captivate, Camtasia).
• Knowledge of training in a telecommunications or technology environment.
• Experience delivering training to hybrid or remote workforces.
• Certification in training or instructional design (e.g., CPTM, ATD, or SHRM Learning & Development Specialty Credential).
• Ability to measure ROI and effectiveness of training programs using data and feedback.

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