Job Description

Kforce has a client that is seeking a Customer Service Support in Houston, TX. We provide comprehensive training to ensure our Customer Service agents are prepared to deliver exceptional customer experience. In this role, you will be trained to handle incoming customer calls and provide quick and real-time information to ensure our customers' inquiry is resolved on the first call. Overview: In this role, you will provide some decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, and other matters using basic knowledge of corporate procedures and policies when handling customer requests. This position emphasizes public relations and effective revenue risk management. Job Duties & Responsibilities:

• Research and problem solve to determine suitable actions to deliver our customers with solution driven results. Be proactive, follow up as needed to ensure one contact resolution
• Create emotional connections by listening to customer needs, applying active listening skills, and showing empathy
• Embrace challenges and demonstrate capacity for growth. We encourage and welcome improvement opportunities within a culture of transparency, openness and trust

• Handles situations, which may require adaptation of response
• Assist customers with billing inquiries and educating on energy consumption
• Records and processes commitments on customer's accounts as appropriate
• Assist customers with online account and mobile app request
• Meet performance metrics and schedule adherence requirements daily
• Assists with providing direction and guidance to less experienced team members
• Performs other job-related duties as assigned
• High School diploma/GED
• 1+ years of experience

• Self-driven individuals
• Excellent communication skills (friendly, courteous, helpful)
• Reliable/dependable
• High Integrity/positive attitude
• Flexible/adaptable
• Strive for excellence
• Ability to resolve customer issues by using problem solving skills

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