Job Description
Essential Functions: - Customer service and communication skills: Translating technical concepts and terms into clear verbose instructions for our end-users and clients keeping patience and empathy in mind throughout.
- Troubleshooting hardware and software issues: Diagnose and resolve or escalate reported issues across all computers, printers, mobile devices and associated peripherals within the organization.
- Cloud Computing: Familiarity with Exchange Online, Sharepoint, OneDrive, Azure AD, creating users, mailboxes, distribution and security groups.
- Proficiency in navigating, deploying and triaging of Windows operating systems.
- Active Directory/Windows Domain: Clear understanding in the basic functions of a Windows domain and daily upkeep of users, groups, object with Microsoft Active Directory.
- Network fundamentals: Knowledge of basic networking protocols, IP addressing, DNS, DHCP and the techniques needed to properly diagnose and maintain devices relying on these fundamentals.
- Remote Support: Knowledge and experience in supporting end-users and non-human devices with remote connectivity software.
- Cybersecurity Awareness: Familiarity with best practices surrounding threat detection software, multi-factor authentication, methods for identifying and reporting potential threats, and resilliance against social engineering.
Additional Responsibilities: - Performs other similar or related duties as required or assigned.
Job Qualifications : General
K nowledge,
S kills, and
A bilities (KSA's) required
- Strong troubleshooting skills with server, client and cloud environments
- Working knowledge with DHCP, DNS, Active Directory, Microsoft Exchange
- Willingness to learn specialized inhouse software
Physical Demands: Physical, Mental and workplace Environment Conditions
- The employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and walk.
- The employee must regularly lift and/or move up to 5 lbs and occasionally lift and/or move up to 20 lbs.
- Specific vision abilities required by this job include: close vision, distance vision, color vision & focus.
Working Conditions: Workplace Environment Conditions
- Normal Office Environment
- The noise level in this environment is usually mild to moderate
Education and Experience: - Technical School Diploma or College degree
- A+, Network +, MCP or related certification is desirable.
- 1-2 years of network support experience preferred
- Background in medical, clinical or diagnostic environment is a plus.
We Offer: - Medical, Dental & Vision Insurance
- Competitive Salary
- Short and Long Term Disability
- Life Insurance
- Dependent Care Flex Spending Account
- Voluntary Policies (Accident, Hospital Indemnity, Critical Illness & Supplemental STD)
- Legal Plan & Identity Theft Protection
- 401(k) Plan
- Paid Vacation & Holiday
- Business Casual Environment
- Credit Union
Visit us at
Genesis Global Group is an equal opportunity employer.
Job Tags
Temporary work, Casual work, Work at office, Remote work