Job Description

Sonesta International Hotels

The 8th largest hotel company in the U.S.and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrivebringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description

Manages all aspects of service within Restaurant R'evolution. Ensures compliance with standards of service and operating procedures. Adheres to federal, state, and local regulations concerning health safety or other compliance requirements. Leads the Restaurant R'evolution team including Front of House managers and the Chef de Cuisine with a focus on the fine dining experience.

Oversees and supervises day-to-day activities. Plans and organizes work. Communicates and enforces policies and procedures.

Ensures prompt and efficient service of all meals, functions and beverage to the required standards.

Responsible for ensuring that Front of the House Staff are trained and follows Home on the Range SOP's as well as Sonesta's Service Standards. Provides staff counseling, coaching, and discipline as required.

Ensures compliance with company and statutory hygiene standards in all areas.

Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured.

Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.

Circulates throughout the restaurant, maintaining a high profile with customers and staff.

Remains informed on the trends in the industry and makes suggestions for improvement.

Achieves budgeted revenues, controls expenses, labor costs, and maximizes profitability within all areas of the food and beverage outlet(s).

Maintains procedures to ensure the security and proper storage of restaurant inventory and equipment.

Ensures that all restaurant equipment (coffee and soda machines, registers, etc.) is in proper operational condition and cleaned on a regular basis. Ensures that all restaurant facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes. Notifies Engineering immediately of any maintenance and repair needs.

Attends F&B meetings as required.

Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.

Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.

Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.

ServSafe certified

Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews

Oversee the management of the Wine Cellar in support of Wine Director.

Oversee Operations of Bar R'evolution beverage program and inventories.

Other duties and responsibilities may be assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree (B. A.) from four-year College or University preferred; five years or related work experience plus management experience, General Manager experience preferred and/or training; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include color vision.

Additional Job Information

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

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