Call Center Spanish Representative (WFH) – Intellisight We are looking for a Call Center Spanish Representative who will be the liaison between our company and our Spanish-speaking patients. The successful candidate will be able to accept ownership for effectively solving Spanish patients’ issues, complaints, and inquiries; keeping patients’ satisfaction at the core of every decision and behavior. Responsibilities Managing Spanish inbound calls from Spanish patients/PCPs/insurance in a professional manner. Providing accurate information and resolving Spanish patients’ inquiries and complaints. Building sustainable relationships and engaging patients by taking ownership of the situation. Keeping records of all conversations in our call-center database in a comprehensible way. Utilizing active listening skills to understand patient needs and ensure their satisfaction. Documenting every interaction and updating the records with accurate information. Escalating complex or unresolved issues to the appropriate department or supervisor for further assistance. Qualifications Minimum 2 to 6 years of strong experience in any of the areas of Spanish customer service, sales, or collections. Strong verbal communication skills along with active listening. Candidates must have a bachelor’s degree. Other Requirements & Benefits Permanent work from home. Knowledge of the medical industry is a plus. No work gap. Age limit: 35 years; especially for night shifts. US shift: 08:00am EST to 05:00pm EST, Monday to Friday. Saturday and Sunday – weekends off. #J-18808-Ljbffr
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