Job Description

Learning & Development Manager

We are seeking a Learning & Development Manager to shape how employees learn, grow, and stay connected across the organization.

This role will be responsible for developing learning systems, training content, and employee development programs that provide clear, engaging, and accessible learning experiences. The Learning & Development Manager will help drive performance, consistency, employee engagement, and organizational culture through effective training initiatives.

Working at the intersection of systems, content, and people, this individual will bring structure to learning programs, clarity to communication, and innovation to employee development. This role is ideal for someone who enjoys building scalable processes, simplifying complex information, and creating learning experiences that employees actively use and value.

Education

• High school diploma or equivalent required; Bachelor's degree in Instructional Design, Human Resources, Communications, Organizational Development, or a related field preferred.
• CPTD (Certified Professional in Talent Development) or other relevant learning and development certifications preferred.

Experience

• Bilingual English/Spanish preferred.
• Minimum 3-7 years of experience in Learning & Development, Training, Talent Development, Organizational Development, or a related field.
• Experience designing and delivering instructor-led, virtual, and eLearning programs.
• Experience implementing, administering, or optimizing Learning Management Systems (LMS) preferred.
• Experience creating multimedia learning content, including video-based training, preferred.
• Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously.
• Experience supporting employees across multiple departments, functions, or locations is a plus.

Duties and Responsibilities

Learning Strategy & Content Development (30%)

• Design engaging eLearning courses, training materials, job aids, and multimedia content.
• Develop learning programs that support onboarding, employee development, leadership growth, and organizational initiatives.
• Create just-in-time learning resources to support key employee transitions and business needs.
• Maintain and continuously improve learning content to ensure accuracy, relevance, and effectiveness.
• Build scalable learning solutions that support employees across multiple roles and locations.

Facilitation & Educational Delivery (25%)

• Facilitate engaging instructor-led, virtual, and hybrid training programs.
• Present complex concepts in a clear, practical, and easy-to-understand manner.
• Lead workshops, training sessions, and learning events for employees and leaders.
• Facilitate group discussions, knowledge-sharing sessions, and collaborative learning opportunities.
• Provide coaching and guidance to employees and managers to support skill development and performance improvement.
• Gather participant feedback and continuously refine training programs to improve effectiveness.

LMS Administration & Learning Operations (20%)

• Support the administration, maintenance, and optimization of the Learning Management System.
• Manage learning assignments, course catalogs, reporting, and learner records.
• Partner with stakeholders to identify learning needs and implement effective training solutions.
• Ensure training materials, resources, and documentation remain organized and accessible.
• Monitor compliance training requirements and completion rates.

Cross-Functional Partnership & Execution (15%)

• Partner with HR, Operations, Leadership, and other departments to support organizational learning needs.
• Collaborate on new initiatives, program launches, process improvements, and change management efforts.
• Serve as a trusted learning partner and advisor to leaders across the organization.
• Manage learning-related communications and coordinate project timelines.

Engagement, Data & Continuous Improvement (10%)

• Drive employee engagement and participation in learning programs.
• Track learning metrics, participation, completion rates, and program effectiveness.
• Analyze feedback and performance data to identify opportunities for improvement.
• Make recommendations that enhance employee development, performance, and organizational effectiveness.
• Stay current on learning and development trends, tools, and best practices.

Success Metrics

• Successful implementation and adoption of learning systems and programs.
• Development of a comprehensive training content library accessible to employees.
• Achievement of targeted completion rates for required training programs.
• Positive employee feedback regarding learning quality, accessibility, and relevance.
• Demonstrated improvement in employee engagement, knowledge retention, and performance outcomes.

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