Job Description

Order Processing Representative

Distribution is our expertise, but people are our focus. At Pet Food Experts, we invest in the relationships that build businesses, support people and grow our industry. With a thoughtful approach to creating deep, long-lasting value, we put people at the center of everything we do. Because we know that when we do right by people, we ultimately do right by pets!

Position Summary:

If you enjoy routine and familiarity in your day with a consistent work pace and strong attention to detail, this is the role for you. The ideal person for this role will produce high-quality, precise work using established processes and procedures. The Order Processing Representative will be responsible for accurately processing orders, discrepancy credits, and interacting with business partners in a professional manner where the focus is on expedient and accurate completion of tasks.

Schedule: Onsite, Monday-Wednesday, 8:30AM - 3:00PM

Summary of Essential Functions:

• Quickly, efficiently, and accurately process orders and delivery discrepancies for retailers, vendors, and sales team
• Keep all account notes up to date as related to order processing
• Communicate any item catalog updates in a timely manner to ensure accurate orders and optimal fill rates
• Share recalled product information as needed with retailers
• Maximize positive relationships through a shared commitment to provide a world class customer experience
• Superior data entry focus with the ability to understand varied situations, respond appropriately, and problem solve in a dynamic environment
• Strong initiative and self-direction with a commitment to results
• Manage daily tasks to maximize productivity and ensure optimal organization and time management
• Remain current on product catalog, such as descriptions, case quantities, discontinued items, and product substitutions
• Collaborate with peers to leverage customer knowledge to enhance positive customer relationships
• Use of established processes and procedures to aid in decision making
• Claims entry support as needed

Knowledge, Skills, and Abilities Required:

• Demonstrate problem solving, decision-making, and teamwork experience.
• Work in an environment where individuals take accountability of impact to the company's performance
• Excellent planning, multitasking, communication, and organizational skills
• Work both autonomously and in a collaborative environment
• Professional telephone, email, and interpersonal etiquette
• Computer proficiency, Google Suite, and Excel experience
• Strong focus on repeatable, high quality results

Benefits and Perks:

• Paid Holidays
• Paid Time Off
• Paid parental leave
• Pet perks product discounts

Ready to join the pack? Apply today. Want to go beyond the job description? Follow @LifeatPFX to explore employee spotlights, real team moments, and an authentic look at how our culture comes to life across our network.

Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

All offers of employment are contingent upon passing a required criminal background check.

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