Job Description

Job Description

Job Description

Summary:

The Post Office Supervisor is responsible for the day-to-day operation of the Casa Blanca Market Post Office. This position is accountable for ensuring that all postal services are performed accurately, efficiently, and in compliance with United States Postal Service (USPS) rules, security standards, and reporting requirements. The Post Office Supervisor oversees assigned staff, maintains required records and controls, and serves as the primary point of contact between Casa Blanca Market and USPS for all postal operations.

Responsibilities:

Operations Oversight:

• Oversee daily Post Office operations including mail handling, package processing, money orders, stamp sales, and postal transactions
• Ensure full compliance with USPS policies, procedures, security standards, and reporting requirements
• Maintain accurate records, cash logs, and required USPS documentation
• Monitor inventory of postal supplies and submit replenishment requests
• Ensure opening, closing, and security procedures are followed at all times

Staff Supervision and Training:

• Supervise Post Office clerks, including scheduling, coverage, and daily assignments
• Train and coach staff on USPS procedures, cash handling, customer service, and compliance
• Provide ongoing guidance, corrective action, and performance feedback
• Ensure all staff follow postal regulations, safety standards, and service expectations
• Ensures all required training and compliance training is completed, renewed, and documented in accordance with USPS standards.

Customer Service:

• Provide direct customer service during peak periods or staffing shortages
• Address customer questions, concerns, and complaints in a professional and timely manner
• Ensure services are delivered respectfully, efficiently, and with sensitivity to Community needs
• Maintain a clean, organized, and welcoming Post Office environment

Coordination and Communication:

• Serve as the primary liaison between Casa Blanca Market Management and USPS representatives
• Communicate operational issues, compliance concerns, and staffing needs to Market leadership
• Coordinate with Market management regarding store hours, closures, and situations impacting postal services
• Support USPS audits, inspections, and compliance reviews

Compliance and Accountability:

• Ensure all postal funds, stamps, and money orders are handled according to USPS and company policy
• Conduct routine audits, cash counts, and reconciliations
• Immediately report discrepancies, security concerns, or incidents
• Follow all company and Tribal policies related to safety, confidentiality, and workplace conduct

Supervisor Responsibility:

Oversees the supervision of personnel, which includes hiring, work allocation, training, problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance; provides guidance and feedback for assigned staff.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work will primarily be performed in an post office environment.

• Fast-paced retail and service environment
• Regular interaction with customers, staff, and USPS representatives
• May require flexible scheduling, including early mornings, holidays, or special coverage needs

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit, stand, and walk extended period. The employee occasionally is required to bend, climb, stoop, lift, carry, push, kneel, crouch, or crawl. The employee must regularly lift and/or move 25 pounds, and occasionally lift and/or move up to 75 pounds.

Required Qualifications:

• High School diploma or GED.
• Two (2) years prior Post Office experience
• One (1) year of Supervisory Experience in a Post Office, Retail or related field.
• One (1) year working knowledge of USPS transactions, procedures, and compliance standards
• Flexibility to work evenings and weekends as required for client meetings and events.
• Valid AZ driver’s license, provide a 39-month satisfactory MVR report.
• Obtain a Tribal operator driving permit at the time of hire.
• A satisfactory result obtained through a test for illegal drugs.
• Acknowledge and agree to maintain a drug-free workplace.

Preferred Qualifications:

• Strong cash-handling accuracy and attention to detail
• Ability to supervise staff and manage daily Post Office operations
• Strong customer service and communication skills
• Basic computer skills and ability to use postal systems
• Knowledge and experience working with Gila River Indian Community or other Native American Communities.
• Proficient in MS office and other relevant workplace tools.

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