Job Description

Job Description

Job Description

REMOTE Senior Instructional Designer

CapeTalent isn’t your average staffing agency. We connect AI-forward Learning & Development professionals with Fortune 100 companies who are shaping the future.

• 6-month contract (strong likelihood of extension)
• 100% Remote (U.S. or Canadian candidates only)
• Start date: April 2026
• 40 hours per week
• $55-$60/hour (C2C or 1099), based on experience
• Standard U.S. business hours (EST/CST/MST/PST)
• Heavy Slack collaboration
• Laptop provided
• Portfolio REQUIRED

We are seeking a Senior Instructional Designer to design and develop performance-driven training for a complex FinTech / SaaS financial services product supporting customer-facing agents. This is a senior-level individual contributor role focused on building high-impact eLearning, system simulations, and blended learning solutions in a fast-paced, enterprise environment. If you have deep experience with Articulate Storyline, storyboard development, scenario-based training, and FinTech or SaaS product training, this role is for you.

• Design and develop end-to-end learning journeys for FinTech and SaaS product training
• Conduct needs analysis and translate business requirements into instructional design strategies
• Build and create detailed storyboards, scripts, and design documentation
• Develop domain-rich curriculum aligned to agent performance metrics
• Translate complex financial systems, software workflows, compliance requirements, and product functionality into clear, learner-centered content
• Design scenario-based training that mirrors real-world customer support and call center interactions
• Support compliance training and regulatory-driven learning initiatives
• Strong collaboration with SMEs, product managers, and cross-functional stakeholders

• Develop advanced system simulations using Articulate Storyline (complex triggers, variables, branching logic required)
• Build interactive eLearning modules using Articulate 360 (Storyline & Rise)
• Create microlearning and reinforcement assets for product releases and feature updates
• Design interactive video learning experiences using Synthesia
• Develop assessments, knowledge checks, and performance support tools
• Review and modernize existing software training content to improve engagement and learning effectiveness

• Use AI tools (ChatGPT, Gemini, NotebookLM) to accelerate storyboard drafting, script writing, and content development
• Generate realistic agent scenarios and branching customer conversations
• Prototype interactive learning assets
• Analyze learner data and recommend performance optimization strategies

• 7–10+ years of experience as an Instructional Designer
• Advanced proficiency in Articulate Storyline (enterprise-level simulations required)
• Demonstrated experience building and creating detailed instructional design storyboards
• Experience designing FinTech, SaaS, financial services, or enterprise software product training
• Experience developing training for customer support agents or call center teams
• Strong background in adult learning theory and performance-based learning design
• Ability to manage multiple instructional design projects in a fully remote environment

• High-impact FinTech / SaaS enterprise product training
• Modern simulation-focused learning environment
• AI-forward culture and tools
• Strong potential for extension

If you are a Senior Instructional Designer who excels at building advanced Storyline simulations, creating detailed storyboards, and translating complex financial software systems into engaging learning experiences, we would love to connect.

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