Job Description

Job Title: Customer Service SAP Data Management

Location: Lake Zurich/Deer Park, IL

Industry: Open

Pay: $32.00 – $35.00 / Hourly (Contract-to-hire)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is hiring on behalf of a growing Biotech organization seeking a Customer Service Representative with SAP Data Management experience. This team supports high-volume customer service/commercial operations and plays a critical role in ensuring data accuracy that directly impacts the customer experience.

Job Description:

The Customer Service Data Management role supports customer-facing operations by managing and resolving data and order-related issues within SAP and integrated systems. This role blends customer service, order management, and master data responsibilities and requires a commercially minded professional who understands how system data impacts sales, pricing, and fulfillment. This is a hands-on role supporting internal customer service teams and resolving issues that ultimately affect external customers.

Key Responsibilities:

• Create, update, and maintain customer and material master data within SAP and connected platforms
• Process and troubleshoot high-volume order entry, pricing discrepancies, and customer-impacting issues
• Serve as first-line support for tickets and requests from customer service and commercial teams
• Manage customer structures including Sold-To, Ship-To, Bill-To, and Payer relationships
• Collaborate cross-functionally with Sales, Finance, Supply Chain, and Operations
• Assist with reporting, documentation, and continuous process improvement efforts

Qualifications:

• 2–5 years of customer service experience with SAP
• Experience supporting master data integration and synchronization across platforms to ensure data consistency, accuracy, and continuity
• Ability to manage a high volume of requests while maintaining accuracy and timeliness
• Experience troubleshooting customer-facing issues within ERP systems
• Strong customer service mindset with excellent communication and problem-solving skills

Additional Details:

• Employment Type: Contract-to-hire
• Monday–Friday, 8:00 AM–5:00 PM
• Work Environment: 100% on-site, business casual
• Fast moving interview process

Perks:

• Beautiful office environment
• Snacks provided and free lunch on Monday
• Friendly and supportive team with training provided
• Great office culture and leadership
• Stable schedule with work-life balance
• High-impact role supporting customer satisfaction and business operations

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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