Job Description
Summary The ideal candidate Provides expert skin care treatments, and skin care knowledge appropriate for each guest. Performs facials, hand treatments, and depilatory waxing while providing personalized skin care prescription. Skillfully and discreetly recommends homecare to support a healthy skincare regiment. Supports a healthy and happy team environment, by being a team player. Delivering exceptional guest service in line with Forbes Five Star Standards.
Essential Functions Job duties include, although are not limited to:
- Maintain established resort and departmental policies, procedures, standards, and objectives.
- Adhere to Club Rules & Regulations.
- Maintain a cooperative and professional work relationship and team attitude with members, guests, and staff.
- Adhere to industry code of ethics; shall not enter gainful employment with a member or guest (i.e., do not solicit or conduct personal business with a member or guest as a private client).
- Deliver Forbes Five Star service standards and protocols as outlined within the Job Scope 100% of the time while scheduled.
- Adhere to all resort guidelines and policies including but not limited to proper entrance and exit of the spa through the Associate entrance.
- Provide appropriate massage and body treatments based on the desire and health of the client. Do not change type of treatment without consent of guest. Ensure guest is aware 100% of the time any price differentials and agrees to changes before substituting treatment type.
- Provide professional massage and body treatments in accordance to industry practices, treatment protocols and consistent manner with the Spa. Provide all guests with consistent services for up to an 8-hour period. Massage durations include 30, 60 and 90 & 120-minutes.
- Properly educate guest regarding spa treatment and recommend appropriate products for each service given and other spa services.
- Lead by example and be an effective role model for guests.
- Exhibit proper use of product and abide by all product control guidelines while maintaining a clean and neat spa environment.
- Respond to all member and guest concerns in a prompt, professional and courteous manner. Respect guest confidentiality.
- Greet and welcome all incoming and outgoing members, guests, and staff.
- Exhibit proper use of product and abide by all product control guidelines while maintaining a clean and neat spa environment. Product used within the treatment should reflect 100% of what the published treatment's protocol dictates.
- Read and adhere to schedule postings regarding shifts, room assignments and SpaSoft scheduling system.
- Understand SpaSoft scheduling system, how to check notes, refresh screen, etc.
- Be prompt for appointments and provide treatment within the appropriate time allowed.
- Treatment times will be adhered to 100% of the time. Start and end should reflect the published treatment timeframe and scheduled start time.
- Maintain a clean environment according to Department of Health and departmental standards.
- Perform daily and weekly maintenance duties as outlined in the job scope checklist.
- Provide constructive, positive, and courteous feedback to spa leadership to ensure continual improvement within a Forbes Five Star setting.
- Be aware of appearance. Role requires polished, groomed appearance 100% of the time including appropriate cosmetic application and hairstyle reflecting a neat and professional image.
- Be aware of quality of work. Skillfully executed services and clean, well-organized treatment room throughout duration of the service, pre and post to align with Forbes Five Stars.
- Promote Spa and all services, products, and programs.
- Can reason and determine when to terminate a session in the event it becomes unprofessional and/or uncomfortable for either party.
- Recommend all engineering work orders.
- Dispose and stock linens according to Spa linen procedures.
- Enhance professional growth and development through participation in educational programs, current literature, workshops, and meetings. Align required industry CEUs to compliment spa treatment offerings.
- Maintain current licensure.
- Attend meetings as required.
- Participate in massage and body treatment training sessions as required.
- Know emergency procedures of treatment areas.
- Performs other related duties as assigned or requested by supervisors/managers.
Internal Relationships Reports to Estheticians, Massage Therapists, Spa Attendants, Spa Concierge, Spa Leadership
External Relationships Has regular contact with Club Members, Resort Guests & VIPs
Qualifications - Demonstrated competence in specialty treatments, 2-3 years previous experience as a licensed massage therapist in a luxury environment, second language, experience in a resort or private club setting, and/or wellness-related field.
Education/Experience Requirements To successfully fulfill this position, the candidate must have High School Diploma (minimum) and licensure by the Department of Health Board of Massage Therapy, under Sections 480.041 - 480.0425 Florida Statue. Current certification from an approved school of Massage Therapy required. CPR certification required. Demonstrated competence in Swedish massage plus one other massage treatment (preferably deep tissue). Excellent human relations skills; be able to communicate with the general public in a courteous and professional manner. Good interpersonal and organizational skills. Must be flexible and adapt easily. Interested in health & wellness field. Good interpersonal and organizational skills. Must be flexible and adapt easily. Interested in health & wellness field. To be able to sit, stand, stoop or bend for duration of shift [at least eight (8) hours].
Physical Requirements Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.
In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Job Tags
Flexible hours, Shift work