Job Description
The Minnesota Department of Employment and Economic Development (DEED) is the State of Minnesota's principal economic development agency. DEED's mission is simple: to empower the growth of the Minnesota economy, for everyone.
We are driven to find talented and innovative public servants, motivated by the opportunity to serve businesses, people, and the greater good. At DEED you will join a diverse team, inspired by challenging work and united by shared values that guide our work every day. At DEED we live our values by; focusing on the customer, communicating early and often, seeking solutions, creating inclusion, encouraging new ideas, and being gracious.
DEED is a Beyond the Yellow Ribbon agency and committed to proactively supporting service-members, veterans, and military families. DEED offers great employment opportunities with a meaningful mission to truly make a difference in the lives of those under our care and for those in communities throughout Minnesota.
Working Title: Document Services Supervisor Job Class: State Program Administrator, Supervisor Senior Agency: Department of Employment and Economic Development - Job ID : 93276
- Location : St. Paul
- Telework Eligible : Yes, may be eligible for some telework
- Full/Part Time : Full-Time
- Who May Apply: This vacancy is open for expressions of interest and for all qualified job seekers simultaneously. Expressions of interest should be submitted by 04/13/2026.
- Date Posted : 04//2026
- Closing Date : 04/20/2026
- Hiring Agency/Seniority Unit : Department of Employment and Economic Development -Middle Management Association
- Division/Unit : Paid Family and Medical Leave
- Work Shift/Work Hours : Day Shift
- Days of Work : Monday - Friday
- Travel Required : No
- Salary Range: $30.55 - $44.24 / hourly; $63,788 - $92,373 / annually
- Classified Status : Classified
- Bargaining Unit/Union : 216 - Middle Management Association/MMA
- FLSA Status : Exempt - Executive
- Designated in Connect 700 Program for Applicants with Disabilities : Yes
The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Job Summary About the Paid Leave Division: Paid Leave is a new program that launched January 1, 2026. The program provides partial wage replacement to Minnesota workers that are out of work due to a qualifying condition such as a serious health condition that prevents you from working, or when you need time to care for a family member or a new child.
We have built a program that is easy for every Minnesotan to use. We are engaging the people who depend on us: workers, employers, caregivers, and insurers, to learn from them and continue to improve the program around what they need. We are using modern service delivery and product practices to deliver the program.
The Paid Leave team has high standards and an unrelenting commitment to serving Minnesotans. It is a start-up environment without legacy systems or preconceived ways of working. Our aim is to deliver a service that delights Minnesotans.
Position Purpose: The Document Services Supervisor provides strategic leadership, people management, and operational oversight for the Paid Leave Division's end to end document lifecycle, including intake (mail, fax, digital submissions), imaging/Optical Character Recognition (OCR), indexing, routing, repository management, and secure retention/disposal. This position leads and develops the Document Services team, fostering a supportive, high performing environment that ensures accurate, timely, and compliant handling of all documents supporting program integrity and efficient workflows across all of Paid Leave.
The supervisor is responsible for guiding day to day functions, coaching staff, setting clear expectations, and cultivating continuous improvement. They develop and enforce policies and internal controls; optimize document management systems and related tools; and monitor performance through service levels, quality standards, and staff development metrics. The role also stewards information governance (privacy, security, retention) and collaborates with leadership and cross functional partners to resolve escalations, reduce risk, and advance division goals.
Key Responsibilities: - Team Leadership and Staff Development: Supervises and coaches the Document Services team by setting expectations, providing feedback, completing performance reviews, and supporting hiring, onboarding, and ongoing development.
- Strategic Oversight of Document Services: Oversees intake, imaging/OCR, indexing, routing, repository management, and secure retention and disposal to ensure accurate, timely, and compliant document processing.
- Process Improvement and Systems Optimization: Evaluates workflows, identifies efficiency opportunities, implement improvements, and optimize document management systems and automation tools.
- Quality Assurance and Compliance: Conducts accuracy reviews, ensures adherence to privacy, security, and retention requirements, and maintains readiness for internal and external audits.
- Stakeholder Collaboration and Communication: Serves as the primary Document Services contact, communicates performance and risks to leadership, and collaborates with partners and vendors to resolve issues and support smooth workflows.
- Culture Building and Change Support: Promotes a collaborative, adaptive team environment and guides staff through system, policy, and process changes.
This position will be based out of the St. Paul office
This position is telework eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs.
This posting may be used to fill multiple positions.
Qualifications Minimum Qualifications Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position. Two (2) years of experience supervising or leading a team in administrative support functions developing organizational processes and workflows to meet division goals.
Applicants that meet the above minimum qualification will be further evaluated on the following:
- Experience managing administrative projects, managing timelines, and ensuring deliverables facilitate the achievement of program goals and objectives.
- Experience in developing or enforcing policies, procedures, internal controls, or quality standards.
- Experience evaluating organizational processes to recommend and implement approaches and solutions.
- Ability to hold team members accountable for their work product and meeting established goals.
- Ability to seek out and integrate customer feedback into work assignments and processes.
- Skill in establishing and maintaining effective working relationships with employees and communicating effectively between a diverse set of internal stakeholders to create a positive work culture.
Preferred Qualifications - Experience supervising or leading staff responsible for document management, records processing, imaging/OCR, mail, or similar administrative workflow operations.
- Experience in a start-up environment where roles will evolve over time based on the needs of the organization.
- Experience working with Information Technology, Product, or other technical teams to optimize systems, workflows, or data handling.
- Skill in project coordination, workload forecasting, and Key Performance Indicators (KPI) / Service Level Agreement (SLA) monitoring.
- Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.
Additional Requirements A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:
- Criminal Background Check
- Employment Records Check (current and former State employees only)
- Employment Reference Check
- Conflict of Interest Review
- Driver's License and Records Check
The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S.
Application Details How to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to .
Connect 700 Program To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Talent Acquisition at talent.acquisition.deed@state.mn.us .
Veterans To be considered with Veteran's Status , you MUST indicate this on your application and submit a copy of your DD-214 form and other required documentation to talent.acquisition.deed@state.mn.us by the closing date.
Recently Separated Veterans (RSV) : Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview.
Certain Disabled Veterans : Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a non-competitive basis.
See the above links for criteria and eligibility.
Current State Employees - Please apply via Self Service.
- If eligible for bidding or expression of interest: This vacancy will be open for bids/expression of interest and all qualified applicants simultaneously. Current employees of DEED who are currently in the same classification, who are eligible, and apply within the seven (7) day period will be considered prior to filling the position by other means.
Contact If you have questions about this position, contact Timothy High at timothy.high@state.mn.us
Working together to improve the state we love. What do Minnesota's State employees have in common?
- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth
Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include: - Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
Support to help you reach your career goals: - Training, classes, and professional development
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )
Employee Assistance Program (EAP) for work/life support: - A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
The Department of Employment and Economic Development is an equal opportunity, affirmative action, and veteran-friendly employer, and encourages all qualified candidates to apply for job opportunities. If you are an individual with a disability who needs assistance or cannot access the online job application and search tools, please contact Karen Lilledahl at Karen.Lilledahl@state.mn.us. Please indicate what assistance is needed.
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Job Tags
Hourly pay, Full time, Temporary work, Part time, Work at office, Local area, Remote work, Visa sponsorship, Work visa, Monday to Friday, Shift work, Day shift