Job Description

Part-time Passport Agent/Customer Service Representative

Under the general supervision and direction of the City Recorder's Office, performs customer service and coordinates passport acceptance services.

Schedule: 20-25 hours per week 9am-6pm Monday/Wednesday/Friday, and Saturday 9am-1pm (required)

*SPANISH SPEAKING, PREFERRED.

Essential duties:

• Answer and direct a high volume of phone calls, related to City services.
• Receive and sort all incoming mail and prepare outgoing mail.
• Coordinate taking passport photos, acceptance services, including responding to questions about passport processing, delivering passport applications to the post office, and tracking passport applications.
• Stay informed of changes to the passport acceptance process and shares updates with other passport agents.
• Receive payments and process receipts for services.
• Reconciles receipts each day and prepares deposit for the Treasurer's Office.
• Performs administrative support duties as assigned.
• Perform other related duties and responsibilities as assigned.

Minimum qualifications:

Education: High school diploma or GED.

Experience: One year of customer service, office support or office administrative assistant experience.

• Valid Utah Driver's License
• Must pass U.S. State Department regulations and be certified as a passport agent within two weeks of hire.

Knowledge, skills, and abilities:

• Knowledge of correct use of the English language.
• Proper grammar, spelling, and punctuation.
• General use of a personal computer, software, 10-key calculator, phone, copy machine, internet, and document imaging scanner.
• Modern office practices and procedures.
• Skill with following verbal and written procedures and instructions.
• Maintaining a congenial working relationship with public, staff, and other agencies.
• Working well under high pressure situations.

Ability to:

• Communicate effectively both verbally and in writing.
• Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
• Maintain a positive, professional, and empathetic attitude toward customers at all times.
• Stay calm under pressure.
• Apply tact and judgement to deal with and influence people.
• Maintain confidentiality of documents and information.

Working conditions and physical demands:

Work in a standard office environment which includes reaching, bending, sitting, standing, talking, hearing, and listening. Ability to work a flexible schedule, including evenings, and Saturday work as required.

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