Part-time Passport Agent/Customer Service Representative Job at City of West Jordan, South Jordan, UT

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  • City of West Jordan
  • South Jordan, UT

Job Description

Part-time Passport Agent/Customer Service Representative

Under the general supervision and direction of the City Recorder's Office, performs customer service and coordinates passport acceptance services.

Schedule: 20-25 hours per week 9am-6pm Monday/Wednesday/Friday, and Saturday 9am-1pm (required)

*SPANISH SPEAKING, PREFERRED.

Essential duties:

  • Answer and direct a high volume of phone calls, related to City services.
  • Receive and sort all incoming mail and prepare outgoing mail.
  • Coordinate taking passport photos, acceptance services, including responding to questions about passport processing, delivering passport applications to the post office, and tracking passport applications.
  • Stay informed of changes to the passport acceptance process and shares updates with other passport agents.
  • Receive payments and process receipts for services.
  • Reconciles receipts each day and prepares deposit for the Treasurer's Office.
  • Performs administrative support duties as assigned.
  • Perform other related duties and responsibilities as assigned.

Minimum qualifications:

Education: High school diploma or GED.

Experience: One year of customer service, office support or office administrative assistant experience.

  • Valid Utah Driver's License
  • Must pass U.S. State Department regulations and be certified as a passport agent within two weeks of hire.

Knowledge, skills, and abilities:

  • Knowledge of correct use of the English language.
  • Proper grammar, spelling, and punctuation.
  • General use of a personal computer, software, 10-key calculator, phone, copy machine, internet, and document imaging scanner.
  • Modern office practices and procedures.
  • Skill with following verbal and written procedures and instructions.
  • Maintaining a congenial working relationship with public, staff, and other agencies.
  • Working well under high pressure situations.

Ability to:

  • Communicate effectively both verbally and in writing.
  • Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
  • Maintain a positive, professional, and empathetic attitude toward customers at all times.
  • Stay calm under pressure.
  • Apply tact and judgement to deal with and influence people.
  • Maintain confidentiality of documents and information.

Working conditions and physical demands:

Work in a standard office environment which includes reaching, bending, sitting, standing, talking, hearing, and listening. Ability to work a flexible schedule, including evenings, and Saturday work as required.

Job Tags

Part time, Work at office, Monday to Friday, Flexible hours, Afternoon shift

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